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In Michigan, hospitals are evaluated and monitored by several agencies. These agencies and their responsibilities are described below:

MICHIGAN DEPARTMENT BUREAU OF HEALTH SYSTEMS (MDBHS): MDBHS licenses hospitals in Michigan and has a unit responsible for reviewing complaints about patient care. To file a complaint, contact:

Bureau of Health Systems Intake Unit
Michigan Department Bureau of Health Systems
1808 West Saginaw Street
Lansing, MI 48915
Telephone: (800) 882-6006

MICHIGAN PEER REVIEW ORGANIZATION (MPRO): MPRO Reviews hospital utilization practices and the appropriateness and quality of medical care provided to Medicare and Medicaid patients. To file a complaint, Contact:

Michigan Peer Review Organization
40600 Ann Arbor Road, Suite 200
Plymouth, MI 48170
Telephone: (800) 365-5899

MIGHIGAN DEPARTMENT BUREAU OF HEALTH SYSTEMS is also responsible for reviewing complaints against physicians, nurses and other licensed professionals. To file a complaint, contact:

Complaint & Allegation Division Michigan Bureau of Health Systems
Office of Health Systems
PO Box 30670
Lansing, MI 48909
Telephone: (517) 373-9196

JCAHO is a private (non governmental) agency which sets standards for hospitals. Most hospitals seek accreditation by JCAHO because it is required for reimbursement by many private health insurers as well as Medicare and Medicaid. To file a complaint, contact:

Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Telephone: (630) 916-5600

Rev: 04/99, 08/99, 03/00, 10/00, 06/04